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Maillefer improves product quality with effective non-conformance reporting

Maillefer is a leader in extrusion line machinery, with over 4000 extrusion lines installed globally.

The engineers of Maillefer use Poimapper to ensure the quality of the end products. Non-conformance are managed effectively as well as various damage reports, quality issues and missing parts.

An important part of the effectiveness is for Maillefer to rapidly communicate the found issues to responsible parties, which in their case are a multitude of suppliers. The suppliers need to get immediate feedback to be able to fix the components they have the responsibility for.

The use of Poimapper makes it more efficient to assign defects to suppliers and speeds up the process of filing complaints with images. It allows Maillefer to monitor supplier problems monthly and continuously improve the performance of our suppliers. In this way, Maillefer guarantees the quality of their products more effectively.

Accurate site data enables efficient industrial waste management

NG Nordic is a leading Nordic provider of circular solutions and environmental services.

Accurate site data enables efficient waste management by NG Nordic even on large industrial sites. With Poimapper, they can collect and share customers’ data and reports that benefit clients and their own service organisation.

Comprehensive reports with the positioning of each waste collection point on site maps and a detailed listing of waste and bin types,  enriched with images per collection point, are generated automatically from the data collected on-site.

Their help desk can provide up-to-date information to advise clients on the types of waste collected and their respective collection locations.  The waste collectors have site-specific maps available to guide them in collecting the waste.

Poimapper allows us to map waste management sites and analyse improvement possibilities. We can also share field data faster in our service organisation. This enables fast and accurate reactions to our clients’ evolving needs
– Paula Korpela, Sales Director

 

More effective supplier audits

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors with over 27,000 employees in over 50 countries around the world.

The challenge

Wabtec has hundreds of suppliers all over the world, providing a wide variety of technologies such as Riveting, Gluing, Painting, Wiring, Welding, Machining, Assembly, Forging, Foundry, Radiography, Extrusion, Plating, PCBs, PCBA, Seals, and Plastics Injection.

The quality requirements are stringent, and hundreds of persons are involved in ensuring the quality of suppliers as well as internal operations.

To achieve high consistency and completeness of audits, save time and provide overall visibility of the quality requires a comprehensive digital solution. The use of standard Excel sheets is not good enough.

Using automated conversion routines Wabtec can convert Excel templates for doing audits to smart checklists and makes these globally available in the cloud service.  Using its auto-update capabilities Poimapper automatically installs the templates on the mobile app when the user logs in to Android, iOS or Windows devices.

The app solution

The auditors can do the audit offline, adding images, summarizing and scoring the results, and obtaining the signatures by all parties digitally while still on site.

Poimapper automatically downloads the user’s existing audits to the app. The user adds new audits using the + icon.

The streamlined process

Wabtec auditors can choose to send the audit templates to the suppliers for recording their comments for each question applicable for their specific case.

Wabtec has added logic to the audit forms such that only applicable questions are asked based on the business unit doing the audit and the type of supplier involved.

If several auditors are involved, they can share the work by assigning the different processes to separate auditors. After each auditor has completed their part, they can submit and merge the results to one consistent report automatically.

Based on classifying the audits based on suppliers and sites, these can be compared overall or per process and either based on averages or based on trends over time. For further analysis, the auditors can easily transfer the data to analytics tools such as Power BI.

 

Global development program monitoring

Founded over 75 years ago, Plan International is one of the oldest and largest children’s development organisations in the world. In 2013, Plan worked with 78 million children in 90,229 communities.

Plan International have adopted Poimapper for monitoring and evaluation of their development programs across the globe. Plan personnel are able to collect, analyse and share real-time information from the field, make informed decisions and allocate resources accordingly. GPS location, timestamp and images associated with the survey data can be viewed with a customised program portal.

Examples of Plan International programs with Poimapper all over the word :

  • Thailand: Health and treatment monitoring of patients in rural areas.
  • Kenya: Customized child abuse monitoring system called Vurugumapper: [Video]
  • Philippines: Natural disaster and related actions monitoring and assessment, data collection for future response plans.
  •  Indonesia: Data collection for birth registration purposes.
  • Nepal: Data collection for education development.
  • Malawi: Health and treatment monitoring of patients in rural areas.
  • Cameroon: Education development program monitoring and evaluation.
  • Sudan: Natural disaster and related actions monitoring and assessment.
  • Bolivia: Monitoring and evaluation of early childhood care and development programs.
  • Burkina Faso: Mapping of critical infrastructure (such as water points, health centres and schools), planning and budget allocation purposes. In Burkina Faso, a routine costing exercise comparing the projected costs of a digital and paper-based data collection exercise estimated a 25% saving with Poimapper.

 

J2 Sourcing is an independent distributor of electronic components. They serve companies ranging from global EMS companies and distributors to small and local manufacturers. J2 Sourcing offers solutions to component shortages along with other services aimed at handling customers’ excess.

Due to a rapidly growing business, effective flow material using digital solutions has become a must for J2 Sourcing.  With Poimapper they can manage order picking, order packing and order shipping and location information in real-time. In addition, material quality control processes are streamlined to ensure the high quality of delivered products. Poimapper enables improved visibility of the material flow in a scalable way while allowing business to be driven through the gathered data.

 

 

 

 

 

Simplifying Customer and Consumer Complaint Management

Beiersdorf is one of the world’s leading manufacturers of skincare and personal care products. Maintaining high product quality and responding quickly to customer concerns are essential to protecting consumer confidence.

Challenge

Beiersdorf receives customer and consumer feedback from retail outlets across multiple regions. Capturing complaints consistently, attaching supporting evidence, and tracking each case through to resolution using manual processes was time consuming and made it difficult to identify recurring product or distribution issues.

Solution

Beiersdorf implemented Poimapper to digitize its customer and consumer complaint management process.

Poimapper enables field teams to capture customer complaints directly from retail outlets using mobile devices. Each complaint is recorded using standardized digital forms with photographs, product details, location information, and supporting evidence. The information is immediately available to quality teams, allowing investigations to begin without delay while providing complete traceability throughout the resolution process.

Results

Following the implementation of Poimapper, Beiersdorf has achieved:

  • Faster response to customer and consumer complaints
  • Standardized complaint capture across multiple regions
  • Reduced paperwork through fully digital workflows
  • Improved traceability throughout the complaint resolution process
  • Better visibility into recurring complaint categories
  • Data driven decision making for product quality and distribution improvements
  • Faster corrective and preventive actions
  • Improved management reporting through real time dashboards and analytics

The digital workflow has made complaint management faster, more transparent, and easier to monitor.

“Your platform (Poimapper) is designed with simplicity and efficiency in mind.
Submitting customer or consumer complaints is seamless, fast, and user friendly.
With just a few steps, I can create and share all necessary details, helping us
resolve issues promptly and effectively.”

Henry Duruike
Quality Manager
Beiersdorf

 

 

 

 

 

 

Digitizing Manufacturing Quality and Delivery Operations

Super Sleek Limited is a leading East African manufacturer of household and hygiene products trusted by millions of consumers every day. With an extensive portfolio of cleaning, sanitation, and home care brands, the company relies on consistent quality standards and efficient manufacturing processes to deliver products that meet customer expectations across the region.

Challenge

The company relied heavily on paper based inspections for quality assurance, production monitoring, and delivery verification. Manual reporting delayed decision making, reduced traceability, and increased the administrative effort required to maintain quality records.

Solution

Super Sleek implemented Poimapper to digitize quality inspections, production checks, and delivery verification processes.
Inspection teams now capture information digitally using mobile devices, allowing production data to become immediately available to supervisors and management. Delivery teams also complete proof of delivery electronically, improving visibility across the supply chain.

Results

The implementation has helped Super Sleek achieve:

  • Reduced inspection time
  • Faster reporting
  • Lower defect rates
  • Improved compliance
  • Reduced paperwork
  • Improved production traceability
  • Faster corrective actions
  • Better management visibility
  • Reduced customer complaints through improved quality assurance

The transition from paper to digital workflows has streamlined manufacturing operations while providing accurate, real time production insights.

“Poimapper has transformed the way we monitor our production, quality, and delivery operations.
With real time visibility into activities across the business, our management team can monitor
performance more effectively and make faster, more informed decisions. At the same time, our
operational teams spend less time on paperwork and more time maintaining consistent product
quality and delivering excellent customer service.”

Sarit Shah
Operations Manager
Super Sleek Limited

 

 

 

 

 

 

Improving Production Traceability and Quality with Digital Manufacturing Records

Kikwetu Packaging is a Kenyan packaging manufacturer dedicated to delivering high quality packaging products while creating sustainable employment opportunities within local communities. As production volumes grew, the company sought a smarter, digital approach to quality assurance that would improve consistency, traceability, and operational efficiency

Challenge

Kikwetu Packaging relied on paper-based records to document daily production and quality inspections. While this approach captured essential information, it made it difficult to accurately track production output across different production lines and shifts. Management lacked timely visibility into daily production performance, making it challenging to monitor progress, identify bottlenecks, and make informed operational decisions.
Quality inspection records were also maintained manually, resulting in delayed reporting, inconsistent documentation, and limited traceability when investigating quality issues or recurring defects. By the time reports reached management, valuable opportunities to take corrective action had often been missed.

Solution

Kikwetu Packaging implemented Poimapper to digitize both daily production reporting and quality inspections across its manufacturing operations.
Production teams now record daily output directly on mobile devices using standardized digital forms and capture inspection results in real time. All information is synchronized to a centralized dashboard, providing supervisors and management with immediate visibility into production volumes, product quality, and operational performance.
With production and quality data available in one platform, the company can monitor daily production trends, trace manufacturing activities, investigate quality issues more efficiently, and respond quickly whenever corrective action is required.

Results

The implementation of Poimapper has enabled Kikwetu Packaging to:

  • Gain real time visibility into daily production across manufacturing lines
  • Improve traceability of production and quality records
  • Reduce inspection and reporting time
  • Standardize quality inspections throughout the factory
  • Generate management reports instantly
  • Identify and resolve quality issues more quickly
  • Reduce paperwork and manual record keeping
  • Improve decision making through timely production and quality insights
  • Lower defect rates and reduce customer complaints

By replacing fragmented paper records with a centralized digital system, Kikwetu Packaging has strengthened production monitoring, improved quality management, and equipped its teams with the information needed to make faster, data driven decisions.

“Poimapper has given us complete visibility into our daily production operations. Instead of waiting for paper reports, we can now monitor production and quality performance in real time, improve traceability, and respond much faster whenever issues arise.”

Maureen Mwangi
Kikwetu Packaging Founder

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    Discover how companies like yours are using Poimapper

    Benefits of Poimapper

    • Automated summary reports and documents save time
    • Facilitates the collection of comprehensive and high quality data
    • Assignment & follow up of tasks streamlined
    • Attached evidence. Location and computations raise the quality of the reports
    • Better sharing of data increases transparency of quality and safety and improves customer service