Frequently Asked Questions

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Poimapper is a platform that gives users the power to build advanced mobile forms based on their current checklists.

You can digitize forms for various use cases including inspections, quality control, audits, HESQ, market intelligence, asset mapping, amongst others. Using our mobile app, data capture is simplified and reports automated allowing you to gain insights of your most important metrics at a click of a button.

No, Poimapper requires no coding experience. Our Form Builder gives users the ability to define their own digital forms using simple drag and drop tools as well as manage the report template library. Users can create forms with images, GPS, text, numeric, multi- and single-choice, conditional questions, calculations, tables etc.

Poimapper operates on a subscription pricing model. For more information, visit our pricing page:

Poimapper has established policies and frameworks for handling customer data. They are outlined in our Privacy Policy ( and within our Terms of Service (

Yes, Poimapper is ISO 27001 certified and accredited. We have an obligation to maintain our ISO Certification status.

Pajat Solutions Ltd or it's subsidiaries makes no claim of ownership in Your Data. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use Your Data. In the event that you cancel your subscription, Pajat Solutions Ltd will maintain Your Data online for 100 days and make it available to you for export.

Yes, you can do this for single instance export when custom word or excel templates are defined.

Follow the steps outlined below:

1. Visit the Poimapper login page.
2. Click on the "Forgot password?" link below the login form.
3. Enter the email address associated with your Poimapper account.
3. Check your email inbox for a password reset link.
4. Click on the password reset link provided in the email. You will be directed to a page where you can enter a new password.
5. Choose a strong and unique password and enter it in the designated field.
6. Confirm your new password by entering it again in the confirmation field.
7. Save your changes and login to Poimapper using your updated password.

Note: If you don't receive the password reset email, please check your spam or junk folder. If you still encounter issues, reach out to Poimapper support for further assistance.

To create new users for your Poimapper account, please follow these steps:

1. Log in to your Poimapper account using your administrator credentials.
2. Once logged in, navigate to the Admin page. Click on the Add User button to create a new user.
3. Assign appropriate roles and permissions to the user. Roles determine the level of access and functionality within the Poimapper platform.
4. Fill in the required information for the new user, such as their name, email address, and any other relevant details.
Review the information entered for accuracy and completeness.
5. Click on the "Save" button to create a new user.
6. The new user will receive an email notification with their login credentials and instructions on accessing their Poimapper account.

Note: If you encounter any difficulties or have specific requirements for user management, please refer to Poimapper's documentation or contact their support team for further guidance.

Explore for free. You can start small and increase usage based on your needs. As the user amount grows, the unit price can go down by over 50%. Pay annually and get 2 months for free.

Upgrade Options: During or after the trial period, you will have the opportunity to upgrade to a paid plan. This will unlock additional features, higher usage limits, and ongoing access to the platform. You may need to provide billing information and select a suitable subscription plan based on your requirements.

Account Suspension: If you have not upgraded to a paid plan, your Poimapper trial account will be suspended. This means that you will no longer have access to the platform and its features.

Data Retention: While your account is suspended, your data will be retained for a certain period of time. This allows you to retrieve and export your data if you decide to upgrade to a paid plan or transition to another system. The specific data retention period may vary, so it's important to refer to Poimapper's terms or contact their support team for accurate information.

Communication from Poimapper: Poimapper may reach out to you with notifications or reminders as your trial period comes to an end. They may provide information on available plans, pricing, and instructions for upgrading your account.

It's crucial to review Poimapper's specific terms and conditions regarding trial periods, as they may introduce changes or variations to the standard process outlined above. If you have any questions or need further assistance, it's recommended to reach out to Poimapper's support team directly.

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